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EXAMPLE CASES |
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A multi-billion dollar global technology company improved both sales competency and revenue generation in its 30,000 person sales team by using Provant's sales and sales management training processes and distance learning technology.
A global telecommunications company exceeded its monthly sales goal the first day upon launch of a new provisioning and billing system designed by Provant. The company was able to conquer a new market by arming its customer service representatives with valuable product knowledge as well as selling strategies and training on the system.
A national dot com company partnering with Provant trained over 270,000 supervisory and front line associates in retail grocery stores in 7 months using Provant's customer service training approach. This contributed to the company's enrolling over 22,000 new club members with over 63,000 repeat customers purchasing 820,000 grocery items.
A large domestic airline deployed a new state-of-the art Customer Relationship Management (CRM) technology platform in its top revenue producing stations through utilizing Provant's professional project services group. By extending their staff through outsourcing a significant component of the initiative, the implementation was completed in half the estimated time, providing enhanced customer service and millions of dollars in cost savings.
Provant assisted a major insurance company to discover the relationship between the effectiveness of a manager and performance outcomes through a detailed analysis of their 360 degree evaluations and employee survey results. This analysis helped enhance the company's recruiting process by identifying the characteristics of managerial effectiveness that should be sought after in candidates. It also aided their retention efforts as it helped the company identify training and development opportunities for existing employees.
A rapidly growing dot com technology firm exceeded their annual sales goals by more than 360 percent by using Provant's sales training processes and interactive web based sales reporting.
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